Frequently Asked Questions ​
Here you'll find quick answers to the most common questions. Each answer links to a full guide if you want to read more.
Getting Started ​
Q: What is Peach? A: Peach is an all-in-one platform for you who run activities in fitness and wellness — bookings, payments, receipts, marketing, and more gathered in one app. Read more in the getting started guide
Q: Do I need my own company to use Peach? A: No! With Peach Salary you get your salary paid out without starting a company. You can also operate as a hobby or with your own limited company/sole proprietorship. Read about the different paths
Q: How do I create my first class? A: Download the app, create a creator account, and follow the guide to set up your first activity. Step-by-step guide
Q: Do I get my own website? A: Yes! As soon as you create an account you get a Peach Page — your personal page with the URL peach.nu/yourname. Read about your Peach Page
Q: I'm using another booking system — can I switch to Peach? A: Absolutely, and we'll help you with the entire migration free of charge. Read about switching to Peach
Q: Can I sync Peach with my calendar? A: Yes, you can connect your Peach schedule to Google Calendar, Apple Calendar, or other calendar apps. Read about calendar sync
Payments ​
Q: What payment methods can my customers use? A: Card, Swish, and more options depending on market. See all payment methods
Q: When do I get my money? A: Payouts are made on the 15th (Peach Salary) or the 20th (own business/hobby) each month. Read about payouts
Q: What does it cost to use Peach? A: Peach charges a platform fee plus a payment processor fee (Stripe). See current fees
Q: How do refunds work? A: You can refund bookings directly in the app. Read about refunds
Q: Can I send a payment link to a customer? A: Yes! You create a payment link in the app — it works like a modern invoice. Read about payment links
Offerings ​
Q: Can I sell punch cards? A: Yes, you create punch cards in the app and decide the number of punches and price. Guide to punch cards
Q: How do memberships work? A: Memberships give your customers access to activities for a recurring payment. Guide to memberships
Q: Can I sell products? A: Yes, you can create and sell products directly through Peach. Read about products
Bookings ​
Q: How do customers cancel? A: Via the cancellation link in the confirmation email or by logging into the app. Read about cancellation policy
Q: What happens if I cancel an activity? A: All bookings are automatically refunded. Read more about bookings
Q: Can I control how far in advance customers can book? A: Yes, you set the booking window for each activity. Read about booking windows
Q: What happens when an activity is fully booked? A: Customers can join the waitlist. Everyone is notified if a spot opens up. Read about the waitlist
Q: Can I sell an entire course as a package? A: Yes! Choose "All times at once" when creating the activity. The customer pays once and is booked into all sessions. Read about series and courses
Q: How do I cancel an activity or change the schedule? A: You can edit, cancel individual sessions, or pause the entire schedule directly in the app. Read about managing activities
Tax and Salary ​
Q: How does Peach Salary work? A: Peach employs you through self-employment, deducts tax and employer contributions, and pays out your salary. Complete guide to Peach Salary
Q: I have my own company — what do I do? A: You enter your organization number (limited company) or personal ID number (sole proprietorship) and handle tax and accounting yourself. Guide for business owners
Q: Can I make deductions? A: Yes, if you use Peach Salary you can submit receipts for expenses related to your activities. Read about deductions
Customers ​
Q: How do I help a customer who needs a receipt? A: You can resend receipts from My customers in the app. The customer can also find them in their confirmation email. Read about receipts
Q: Where do I find my customers? A: Under My customers in the app you can see everyone who has booked with you, with contact details and booking history. Read about customer management
Q: Can I contact everyone who booked a specific class? A: Yes! You can send messages via the booking list in the activity, or reach all customers via the customer list. Read about customer management
Collaborations ​
Q: Can I collaborate with other creators? A: Yes, with Peach Collabs you can run activities together and share revenue. Read about collaborations
Marketing ​
Q: How do I get more participants? A: Peach has built-in tools like Peach Boost and tips for growing your business. Read about marketing
Q: What is Peach Boost? A: A feature that helps you reach new customers through Peach's own channels. Read about Peach Boost
Have more questions? Contact us via Contact Peach in the app or email team@peach.nu.